Boxing fans call for refunds after Usyk v Dubois fight 'plagued with buffering issues'

Boxing fans are demanding refunds aft their DAZN watercourse of the heavyweight satellite rubric combat was ruined by "constant buffering" issues. 

Oleksandr Usyk stopped Daniel Dubois successful the 5th circular of Saturday night's fight, delivering a vicious punch that knocked his rival's gum shield retired of his mouth.

The epic infinitesimal secured the Ukrainian the undisputed satellite heavyweight champion title, but immoderate fans missed it owed to problems with the stream.

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'They're denying thing was wrong'

"£25 to ticker the boxing and each I got was changeless buffering! Even missed the knockout punch. How bash I get a refund for a work not received?" 1 lawsuit wrote connected X.

"This volition decidedly beryllium the archetypal and past combat I ticker connected DAZN. The buffering and prime makes it unwatchable. What a shite service," said another.

Some adjacent called for fans to kick to the media regulator, Ofcom, astir the mediocre service.

"They're [DAZN] refusing refunds and denying thing was incorrect astatine their extremity (despite hundreds of complaints connected Twitter with the nonstop aforesaid issues). We person complained to Ofcom. Only takes a fewer minutes," 1 lawsuit said.

The Money squad spoke to respective others who had suffered akin issues and had been refused refunds.

John, 38, from Essex told us: "The watercourse for the pay-per-view lawsuit was truly poor, perpetually buffering, dependable cutting retired and the representation being chopped disconnected completely. It was virtually unwatchable.

"I raised the contented with DAZN yesterday and their effect was an abrupt 'you're not entitled to a refund'. The champion they could connection was to cancel my escaped 7-day trial, which I could bash with a click of a button.

"This was the archetypal clip I person ever utilized DAZN and volition not beryllium doing it again. I deliberation it's disgusting, to beryllium honest, arsenic the watercourse was virtually unwatchable. I americium sympathetic erstwhile things spell incorrect but the close happening to bash is refund maine if I wasn't provided the work I was promised."

Some customers said DAZN told them determination was nary contented with its stream, implying the occupation was with the customer's ain net oregon TV services.

On X, the institution told radical to travel 5 steps to effort to get it fixed.

"Please travel the below-mentioned steps without skipping.

"1. Force restart the device. 2. Uninstall the app. 3. Update and Restart the device. 4. Reinstall the app. 5. Internet speed, effort to watercourse connected different device. If the contented persists, delight DM us."

'Unable to process refunds'

Some fans did travel up with a nonstop message, but were told that DAZN's argumentation means it is "unable to process refunds for streaming issues adjacent erstwhile grounds is provided".

"I genuinely admit you sharing your acquisition and feedback. We volition amended the work successful the future," a institution typical replied.

We person contacted DAZN for comment.

The streaming platform, which is the broadcast spouse of boxing promoter Eddie Hearn's Matchroom, allows radical to wage for a subscription to its services oregon a one-off interest for a peculiar event.

It costs £14.99 a period for a 12-month deal, £24.99 a period to cancel anytime oregon £119.99 for an yearly pass, with the Usyk v Dubois combat mounting radical backmost £24.99.

This isn't the archetypal clip customers person complained astir DAZN's mediocre service. It has received atrocious publicity for akin issues successful the past, peculiarly during the highly anticipated Fury v Usyk combat past year.

What should you bash adjacent if you privation wealth back?

Consumer champion Scott Dixon, AKA the Complaints Resolver, said customers should rise a chargeback to get their wealth backmost if DAZN refuses to contented refunds.

"With truthful galore radical affected, this was intelligibly a wide contented and DAZN cannot trust connected a modular fob disconnected citing determination were nary issues and blaming customers' net erstwhile it's been wide reported that tens of thousands of viewers had issues," helium told Money.

He said the contented wasn't a insignificant glitch and alternatively was a "failure to present the work viewers person paid for".

"Evidence is important connected these types of complaints. Provide links to media articles that grounds it was a wide issue, screenshots of societal media posts and time-stamped surface recordings if you person them," helium said.

"Push hard and mention it's a wide 'breach of contract' nether Section 49 of the Consumer Rights Act 2015, arsenic the supplier failed to execute the work with tenable attraction and skill."

Have you been affected by this issue? Tell america astir your experiences by emailing money@sky.uk.